Terms and Conditions

TERMS AND CONDITIONS

Please take some time to familiarise yourself with our T's & C's relating to appointments, payments, cancellations, massage membership and gift vouchers.

CANCELLATION POLICY

We have a 24 hour cancellation policy for all Physiotherapy, Massage Therapy, Personal Training and Running Analysis appointments.

Cancellations made with less than 24 hours notice will be liable for the full cost of the appointment.

GIFT VOUCHERS

All our Gift Vouchers come with a 6 month expiry date from date of purchase. Massage Vouchers are sold in 30, 45 and 60 minute options. 60 minute vouchers cannot be split into 2x 30 minute treatments.

EXERCISE CLASSES

All class bookings are non refundable and non transferable.

 Classes can be booked online via our website.

We can also take bookings over the phone or in person - payment will be taken at the time of booking.

We cannot guarantee a place in a class until payment has been made. If you have not paid and secured your space you may find that the class is full when you arrive.

All class bookings are non transferable and non refundable - please only book classes that you know you can attend as we are unable to move bookings.

All classes cost £6.50.

Our booking system allows you to book single classes or a monthly block.

PERSONAL TRAINING BLOCKS

BLOCK DURATION

By purchasing a block you are committing to 6 weeks of unbroken sessions with the duration of the block lasting no longer than 6 weeks unless the trainer is unavailable for a specific week.  

REARRANGING/CANCELLING SESSIONS

If a session needs to be rearranged/cancelled, this will need to be rearranged for within the 6 week period. We will endeavour to rearrange this session if 24 hours notice is provided but cannot guarantee an alternative day/time and this may result in a forfeit of this session. If less than 24 hours notice is provided, you will automatically forfeit this session and will not be provided with an alternative day/time. 

INSURANCE PAYMENTS

Insurance patients must provide membership numbers, policy numbers and authorisation codes at their first appointment. Please also ensure that you are aware of any excess on your policy as you will be responsible for this payment directly to us.

MASSAGE MEMBERSHIP

First monthly payment of £25 will be collected 3 working days after signing up to Go Cardless and on the same date every month thereafter.

6 month minimum term -  Membership is non transferable and can be cancelled after 6 months. 

Members are entitled to a max 1 rollover session every 6 months.

AWARD WINNING physiotherapy CLINIC

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